Complaints Procedure
If you wish to make a complaint, please contact us:
In Writing:
The Chief Executive
Civil Service Insurance Society
1st Floor Gail House
Lower Stone Street
Maidstone
Kent ME15 6NB
By Phone:
01622 766960
We take all complaints we receive seriously and will handle any complaint promptly and fairly. If you make a complaint, we will acknowledge it promptly, explain how we will handle your complaint, tell you what you need to do, and how your complaint is progressing.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For full details visit www.financial-ombudsman.org.uk/consumer/complaints.
Call our friendly sales team today on
01622 766960 (option 6)
Office Hours:
- 9.00am - 5:00pm Monday - Friday
-
Phone Hours:
- 9:00am - 4.00pm Monday - Friday
NARPO Travel Insurance is a trading name of the Civil Service Insurance Society (CSIS), which is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 304151).
The policy is distributed by CSIS and underwritten by Lloyd’s Syndicate 4444, managed by Canopius Managing Agents Limited. Canopius Managing Agents Limited is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority (Firm Reference No. 204847).
The travel scheme and online system are provided by P J Hayman & Company Ltd, which is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 497103).